ACFX.com
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Client Questionnaire

Dear Client, the ACFX team is conducting a questionnaire in order to identify how you perceive our brand, what would you like us to consider changing or adding to our products and services, and how satisfied you are with our brand in general.

The marketing team of ACFX strongly believes that our clients should always be in the center of our attention and it is our obligation to continually strive to find ways to cover and improve the clients' demanding needs.

We would really appreciate if you could find few minutes and complete this questionnaire which in return will help us improve the products and services that we offer to you. The questionnaire is anonymous and we would appreciate an honest respond.

1. Personal

Which is your country of origin?

Gender:

Please select your age group:

Please select your employment status:

Please select your salary range:

What percentage of your salary do you invest on trading?

What is your marital status?

2. Branding

How do you rate ACFX brand?

What do you like most in ACFX (choose one or more)
Customer Support Execution Speed Fixed Spreads
Bonuses Speed of Deposits & Withdrawals Website

How often do you trade with ACFX?

Are you satisfied with the products and services offered to you by ACFX for 2011?

If you want us to improve our Customer service please state in a few words what you would like us to consider:

If you want us to improve our Website please state in a few words what you would like us to consider:

If you want us to improve our Offers and bonuses please state in a few words what you would like us to consider:

If you want us to consider any Other improvements please state in a few words what you would like us to consider:

3. Website

How often do you visit our official website? (www.acfx.com)

Do you find our website easy to use?

What would you like to see more in our website?
Customer Service Education News
Offers and Bonuses Other

If you chose "Other", please explain briefly:

4. Customer Service

How do you rate our responsiveness in dealing with you?

How do you rate our professionalism in dealing with you?

How do you rate our products and services and did they meet your needs and expecations regarding quality and performance?

5. Promotions

What kinds of promotions and bonus types interest you?
Low spread Welcome Bonus Competitions Level of leverage
Scalper Mania Refer a friend Online Affiliates Other

If you chose "Other", please state briefly:

How do you get informed about the news of ACFX?
Website Facebook Blog Twitter
Newsletters Online Promotions Forums Other

If you chose "Other", please state briefly:

Where did you hear about us?
Google ads Web search Introducing Broker Exhibition
Link Word of mouth Social networks Magazine Other

If you chose "Other", please state briefly:

6. Competition

Are you registered with another Forex company at the same time?

If you answered "YES" to the above question, please answer the following questions:

Please state the name of the company below:(Optional)

In which area(s) is the competitor company more satisfying for you?
Customer Service Website Other products
Education Offers and Bonuses News MT4 improvements

If you chose "Other products", please state briefly:




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